Terms
& Conditions
Full booking conditions on selected tours
Other tour operators booking conditions will be supplied prior to booking
1. Your tour contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions which are governed by Scottish Law and we both agree to submit to the jurisdiction of the Scottish Courts at all time.
2. Your financial protection
We are a member of ABTA, V8270, and holding ATOL No 2954 issued by the Civil Aviation Authority, which provide for your protection in the event of our insolvency.
3. Your tour price
When you make your booking you must pay a deposit of approximately 20% of the tour cost per person. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
The price of your travel arrangements was calculated using the exchange rates quoted in the ‘Financial Times Guide to World Currencies’ on 30 September 2004.
The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel scheduled airfare and any other airline surcharge, which are part of the contract between airlines (and their agents) and the tour operator or organiser . Also government action such as increases in VAT or any other government increases imposed and currency changes in relation to an adverse currency exchange rate variation.
Even in this case, we will absorb an amount to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid, except for any premium paid to us for tour insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within l4 days from the issue date printed on your final invoice.
4. If you change your booking
If after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25.00 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
5. If you cancel your tour
You, or any member of your party, may cancel your travel arrangements at any time. Notification from the person who made the booking must be received at our office in writing (telephone or email notification not valid). Since we incur costs in cancelling your travel arrangements, you will have to pay applicable cancellation charges up to the maximum shown in 6.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6. If we change or cancel your tour
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay your final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available.
Please note that carriers such as the airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/inbound flights by less than 12 hours, changes to aircraft type, change of route, change of accommodation to another of the same standard.
If we make a major change to your tour, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked tour and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reason of force majeure we will pay compensation as detailed in the table at end.
7. If you have a complaint
If you have a problem during your tour, please inform the relevant supplier (e.g. your hotelier) and our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days or your return home in writing giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay whilst in hotel or centre.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
8. What happens to complaints
It is unlikely you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be refereed to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents, but is administered quite independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500 per person or £7,500 per booking form. Also it does not apply to claims which relate to physical injury or illness. If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return.
Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London, WIP 4AH.
9. Our liability to you
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in the brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of 3 times the costs of your travel arrangements.
(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under Scottish Law.
(iii) In respect of travel by air, sea or rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask us for copies of these international conventions
10. Personal injury unconnected with your booked travel arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.
1l. Conditions of Carriage
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
IF WE CANCEL YOUR TOUR UP TO 8 WEEKS PRIOR TO DEPARTURE |
IF YOU CANCEL YOUR TOUR |
Amount you will receive from us
|
Amount of cancellation charges
|
All monies paid |
70 days or more before departure - Deposit only
56-69 days 30% of total tour cost
29-55 days 40% of total tour cost
15-28 days 60% of total tour cost
8-14 days 90% of total tour cost
Less than 7 days 100% of total tour cost |
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
Please note, when ‘no frills’ carriers are utilised, a higher deposit will be charged.
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